Long's Rental Service, Inc
Business Bio/Background: Long’s Rental Service has been in business for 18 years. The first 12, we were located in Conway Arkansas. Six years ago, the business was moved to Solgohachia, Arkansas.
How IDAR has impacted/changed your business: Our business started as a franchise rental agency. After 11 years, we removed the agency from the franchise. It was then that we found IDAR. If it were not for IDAR, we would either be out of business or still paying franchise fees each month.
IDAR lessons learned/Advice to new dealers or long time dealers: The biggest lesson I have learned is to develop a rental policy and stick with it, regardless of who the person is renting the vehicle. It is good to be the “nice” guy and help someone, but stick to your rental policy!
What do you like about IDAR as a program? Although I use only the paperwork and the insurance, I like and appreciate the friendly way the staff of IDAR provides its’ services. Last summer, while in Minnesota with my family, I was able to meet everyone at IDAR. Heidi and the entire staff went out of their way to show me around. The extra customer service provided is phenomenal!